03 · How we work
Appointments, results, referrals, fees and everything else you might need to know before you come in.
Fees
We offer bulk billing to all patients holding a Medicare card, so there is no out of pocket cost for most GP services.
If it is urgent
Urgent cases are triaged by our nursing staff and seen by the next available GP. Tell reception it is urgent when you call or arrive.
The file
01
Our medical centre operates on an appointment basis. Our appointment system caters for urgent, non urgent, complex, planned chronic care and preventative healthcare.
Extended consultations are available on request. Ring the practice to book.
02
Urgent appointments will be seen by the next available GP. Our nursing staff triage urgent cases on arrival.
03
We accept walk-ins. New patients complete a medical history form on arrival.
Wait times vary. Reception will give you an estimate when you arrive.
04
You need to have attended the medical centre in person within the last 12 months to be eligible for a telehealth appointment.
Book through the HotDoc app, or call the practice.
05
Patients will receive an SMS or email from the Salisbury Doctors when the results are back. On receipt of this SMS, please come back in to the medical centre to discuss the results with the referring doctor.
06
Our GPs provide referrals for allied health, including physiotherapy and dietetics, and for private vaccines.
07
Depending on circumstances and considering the safety of all, nursing home and home visits may be provided to patients. Visits must take place during clinic hours and are at the discretion of the individual GP.
08
For patients with language difficulties a telephone translator service can be arranged on 131 450.
For patients with hearing difficulties an Auslan interpreter can be arranged on 1300 287 526.
09
Salisbury Doctors protects our patient's personal health information to ensure it is only available to authorised staff members.
Our full privacy statement is available at reception on request.
10
Tell us by email, by phone, through the suggestion box in the waiting room, or in writing to the practice manager.
If we cannot resolve it, you can contact the Office of the Health Ombudsman.
info.salisburydoctors@gmail.comOffice of the Health Ombudsman
